When firemen come to help put out a fire, they have to have the right equipment. They must have ladders, water, and the kind of clothing that can protect them from fire. They have to know many ways to protect themselves and to put the fire out. When you listen deeply to someone who suffers, you step into a zone of fire. There is a fire of suffering, of anger burning in the person you are listening to. If you are not well equipped, you cannot help and you might become a victim of the fire in the other person. This is why you need equipment.
Your equipment here is compassion, which can be nourished and kept alive with the practice of mindful breathing.— Thich Nhat Hanh, Anger